Riva Insight: Failed to Identify the Current Module

Article ID: 2268

Last updated: 14 Nov, 2021

Applies to the Riva Insight Windows client add-in.

Issue

In Outlook, when in Context view, Insight may display the following message:

Failed to identify the current module.

Riva sync logs may also display an error:

[CL: ModuleUtils; M:ParseToInsightModule] Module: False is not Supported for Insight.

The Insight Windows add-in is not handling module types correctly.

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Article ID: 2268

Last updated: 14 Nov, 2021

Revision: 9

Comments: 0