Insight.Auth.Salesforce.Oauth not configured

Applies to Riva Insight On-Premise Server.

Issue

Riva Insight displays an error message similar to the following:

Cause

This error is the result of mismatched configuration in \Insight\App_Data\AppSettings.xml and \Insight\webConnectionStrings.config.

To use Login with Salesforce, AppSettings.xml must have a key and value enabled (uncommented) in the following format:

If that key is enabled,  webConnectionStrings.config should also have the correct Salesforce connection string enabled. 

Solution

Ensure that webConnectionStrings.config has the correct string enabled (uncommented) & that the cache is cleared.

1. On the Riva Insight server, check that the \Insight\webConnectionStrings.config file has the string below enabled (uncommented) in the following format:

Note: If you're not using a custom Salesforce domain, for the CustomDomainAuthUrl URL:

• use https://login.salesforce.com; or
• use https://test.salesforce.com if using a sandbox account

For more information about the correct configuration of this string, see Riva Insight Server: Authentication Error When Using Login with Salesforce.

2.  If the error persists after step 1, clear the browser cache on the Riva Insight server.
   
   Note: The browser dependency differs based on the Insight server version.
   1. These versions use Microsoft Edge:
      • 2021.4 or higher; 
      • 2021.3 build 79884 or higher;
      • 2021.2 build 79885 or higher.

              All other versions use Internet Explorer.

3. Restart IIS.

Result: Riva Insight Login with Salesforce is enabled.