Audience: Riva On-Premise administrators.
When generating a licence extension in Riva On-Premise, the wizard may return the following error:
Unable to generate licence for selected domains. Please verify your connection parameters. INVALID_SESSION_ID: Invalid Session ID found in SessionHeader: Illegal Session
This error may arise when the email connection has stopped functioning. Typically, this is the result of a password change or user name update.
Riva On-Premise email connections need to be manually updated if the username or password has changed.
Article ID: 2052
Last updated: 05 Nov, 2020