Riva CRM Integration - Documentation and Knowledge Base

NetSuite Poll Error - Insufficient Permission, [Code=INSUFFICIENT_PERMISSION] Permission Violation: You Need the 'Deleted Records' Permission to Access This Page

Article ID: 1934
Last updated: 14 Jun, 2019


Riva Cloud or Riva On-Premise may fail to sync NetSuite users due to lack of permission to access deleted records.

Examination of the Riva logs would reveal an error similar to this sample:

[Opportunity] Poll Error - Insufficient permission, [Code=INSUFFICIENT_PERMISSION] Permission Violation: You need the 'Deleted Records' permission to access this page. Please contact your account administrator.


The NetSuite user configured in the Riva connection does not have the correct permissions set up in NetSuite.

User does not hold the necessary privileges to access deleted records


  1. Log in to NetSuite as a NetSuite administrator.

  2. On the Setup tab, select Users/Roles, and then choose Manage Users.

  3. Search for and select the NetSuite user configured in the Riva connection, and then select Edit.

  4. On the Access tab, select the Give Access check box.

  5. Under Global Permissions, give full access to the following permission:

    • Deleted Records.

A similar error, Poll Error - [Code=USER_ERROR] You cannot perform this search, because you do not have permission to access employee data, can be fixed by following the same steps, except that at step 5, give full access to the Employee Record and Employees permissions.

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Article ID: 1934
Last updated: 14 Jun, 2019
Revision: 6
Views: 1591
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