Riva Cloud or Riva On-Premise may fail to sync NetSuite users due to lack of permission to access employee data.
Examination of the Riva logs would reveal an error similar to this sample:
Poll Error - [Code=USER_ERROR] You cannot perform this search because you do not have permission to access employee data. For more information, contact your system administrator.
The NetSuite user configured in the Riva connection does not have the correct permissions set up in NetSuite.
User does not hold the necessary privileges to access employee data
A similar error, Poll Error - Insufficient permission, [Code=INSUFFICIENT_PERMISSION] Permission Violation: You need the 'Deleted Records' permission to access this page, can be fixed by following the same steps, except that at step 5, give full access to Deleted Records.
Article ID: 1932
Last updated: 14 Jun, 2019
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> NetSuite CRM -> Errors & Troubleshooting