Sugar users may see an error similar to this one in the Riva Cloud or Riva On-Premise logs during synchronization.
Error - Unable to convert object to item: [[OE:Missing required field: StartDateTime]]: 48e65152-18ed-11e9-b0a8-0229136cae46
A required field is missing in a specific CRM Object. In the sample error message quoted above, the CRM object is OE and the field is the StartDateTime field.
Article ID: 1933
Last updated: 17 Jun, 2019
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Sugar -> Errors & Troubleshooting