Applies to Riva Cloud and Riva On-Premise.
By default, when contact, lead, and account creation is enabled, Riva matches only the primary email address for NetSuite contacts that have both a primary and a secondary (alternate) email address.
When contact, lead, and account creation is disabled, Riva matches only the primary email address and creates a contact for the alternate email address in NetSuite.
Implementation for Riva Cloud
Implementation for Riva On-Premise
To enable Riva to match both primary and secondary (alternate) email addresses of NetSuite contacts:
Article ID: 1899
Last updated: 17 May, 2019
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> NetSuite CRM -> Advanced Options & Settings