By default, in NetSuite 2013 or higher, the Riva connection user is denied access to a syncing user's private appointments even though the connection user is the NetSuite Administrator.
This section applies to NetSuite 2013 or higher.
For earlier versions of NetSuite, see Connection option to enable private appointment sync.
To enable syncing his or her private appointments from NetSuite 2013 or higher to the email system, any Riva Cloud Corporate or Riva On-Premise syncing user can log in to NetSuite and give permission to the Riva connection user to access his or her private events.
To enable private appointment syncing from NetSuite 2013 or higher:
Article ID: 1749
Last updated: 12 Feb, 2018
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> NetSuite CRM -> Advanced Options & Settings
Riva On-Premise - CRM Sync -> Get Started with Riva On-Premise -> Deploy Riva On-Premise -> Step 2 - Install -> Create CRM Connections -> NetSuite