Sync Deleted Exchange Appointments as Cancelled in SAP C4C

Instead of syncing deleted Exchange appointments as deletions in SAP C4C, Riva Cloud and Riva On-Premise can be configured to sync them as cancelled in SAP C4C.

Note: For the same sort of behaviour in the other direction, that is, if you want to sync deleted SAP C4C appointments as cancellations in Exchange, see Calendar option to handle deleted CRM calendar items.

Sync Deleted Exchange Appointments as Cancelled in SAP C4C

Implementation for Riva Cloud

• Contact the Riva Success Team.

Implementation for Riva On-Premise 2.4.41.29813 or higher

• Apply the following advanced custom option to the SAP C4C connection:

  Sync.Crm.SyncDeletedItemAsCancelled.Appointment = True