Instead of syncing deleted Exchange appointments as deletions in SAP C4C, Riva Cloud and Riva On-Premise can be configured to sync them as cancelled in SAP C4C.
Note: For the same sort of behaviour in the other direction, that is, if you want to sync deleted SAP C4C appointments as cancellations in Exchange, see Calendar option to handle deleted CRM calendar items.
Sync Deleted Exchange Appointments as Cancelled in SAP C4C
Implementation for Riva Cloud
Implementation for Riva On-Premise 126.96.36.199813 or higher
Article ID: 1544
Last updated: 01 Nov, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> SAP Hybris Sales (SAP C4C) -> Advanced Options & Settings