NetSuite Error - Missing Required Value(s), [Code=USER_ERROR] Please Enter Value(s) for: [Title]

Issue

When Riva Cloud or Riva On-Premise attempts to create an item in NetSuite and a mandatory field cannot be filled in, Riva outputs a sync error.

Example

Explanation of Example

This error indicates that Riva cannot create an opportunity in NetSuite because Subsidiary is a mandatory field for the subject Quote for 500 licenses.

Solution for the Example

Locate the Subsidiary ID in NetSuite, and update the CRM connection for Riva. See Set a default subsidiary for NetSuite.

Applies to

• Riva Cloud for NetSuite
• Riva On-Premise 2.4.30 or higher for NetSuite.