Riva's Delete Safety is a feature that reduces the likelihood of unintentional mass deletions when syncing your CRM and email system. When the number of queued deletions exceeds a threshold, Delete Safety issues an error, and Riva does not process the deletions.
Example of a Delete Safety Error
Every time Riva Cloud processes deletions — once every four hours — it checks if the number of items queued up for deletion exceeds one or more of the following default threshold values:
To change the thresholds, contact the Riva Success Team.
Delete Safety is triggered most commonly on contacts and calendar items.
When a Delete Safety error occurs, investigate the queued deletions.
Other possible solutions available by contacting the Riva Success Team: