Install Riva Insight for IBM Notes

Audience: End users and Riva administrators.

1. Ensure that the Notes Application Manager has been enabled in Notes.
2. Download and extract the Riva Insight Installation files.
3. In IBM Notes, select Riva Insight for installation, and launch the installation.
4. Restart IBM Notes, and initialize Riva Insight.

If you have questions or require additional help, contact us.

Step 1: Ensure that the Notes Application Manager Has Been Enabled in IBM Notes

1. Start IBM Notes.

2. On the File menu, expand Application.

3. If you see Application Management as illustrated below, download and extract the Riva Installation files.

   

   If you do not see Application Management, do one of the following:

   • In the Notes workspace folder “\.metadata\.plugins\org.eclipse.core.runtime\.settings\”, edit the file com.ibm.notes.branding.prefs to change “enable.update.ui=false” to “enable.update.ui=true”; or

   • In C:\Program Files (x86)\IBM\Notes\framework\rcp, edit the file plugin_customization.ini to either add "com.ibm.notes.branding/enable.update.ui=true" (without the quotation marks) or change "com.ibm.notes.branding/enable.update.ui=false" to "com.ibm.notes.branding/enable.update.ui=true".

     For more information, see Managing features in the IBM Lotus Notes 8.5.x Client.

Step 2: Download and Extract the Riva Insight Installation Files

1. Download Riva Insight for IBM Notes. (Version 1.0.62.)

2. In Windows Explorer, navigate to your default download location, and create a new folder named "Riva Insight Install Files".

3. Extract the contents of the compressed file into this folder. (For example, right-click the compressed file, and select Extract.)

Step 3: In IBM Notes, Select Riva Insight for Installation, and Launch the Installation

1. Start IBM Notes. On the File menu, expand Application, and select Install.

   

2. Select Search for new features to install, and select Next.

   

3. Select Add Folder Location.

   

4. Browse to the com.omnits.riva.insight.updatesite folder, which is the installer service being investigated, and select OK.

   

5. In the Name field, verify that com.omnits.riva.insight.updatesite appears, and select OK

   

6. In the list box, verify that the com.omnits.riva.insight.updatesite Riva Insight update service has been added to the IBM Notes client, and select Finish.

   

7. In the list of available updates, expand the Riva Insight nodes by selecting the + signs.

   

8. On the third level, select Riva Insight (for IBM Notes), and select Next.

   

9. Select I accept the terms in the license agreements, and select Next.

   

10. Verify that Riva Insight (for IBM Notes) is in the list of features to install, and select Finish.

    

11. Select Install this plug-in, and select OK.

    

12. Allow the installation to proceed.

    

Step 4: Restart IBM Notes, and Initialize Riva Insight

1. When you see the following,

   

   ... restart IBM Notes.

2. On the right side of the IBM Notes window, look for Riva Insight, and expand it.

3. Enter your Riva Cloud user name and password to initialize Riva Insight.