Create an SAP C4C CRM Connection: Riva Cloud

To create a Riva Cloud SAP C4C connection:

1. Ensure that you have followed this procedure: Prepare SAP Cloud for Customer (C4C) for Riva.

2. Log in to https://www.rivacloud.com.

3. On the Get Started page, select Configure your CRM.

4. On the list of CRMs that appears, select the SAP C4C CRM icon.

5. Provide the required connection details.

   

   • User name and Password: Use the Service Agent user name and password that were created when Preparing SAP Cloud for Customer (C4C) for Riva.

   • Address: Enter the URL address of the SAP C4C connection.

   • Primary Email (optional): It is required for direct syncing (user to user). If impersonation is used, the primary email address is not required.

   • Time Zone: Select the time zone for the connection user.

   • Default Country For New Addresses: Select it from the drop down.

6. Select Save.

   Riva Cloud attempts to connect to your CRM account with the credentials and connection information that you have provided.

7. Do one of the following:

   • If the connection setup is successful, select OK. The CRM connection is added to your Riva Cloud account.

   • If you experience an issue, contact the Riva Success Team.