When adding a new user to the synchronization policy, the following error is seen in the service monitor or logs:
Unable to handle the existence of previous items during first sync. (Categories: CRM Name)
This error typically occurs in scenarios where the 'connection user' used by Riva to authenticate to Notes/Domino does not have access to the mail file.
Fixing the access control and trust issues grants Riva the appropriate access to the mail file in order to sync this user.
To fix the access control and trust issues:
Article ID: 1082
Last updated: 22 Jun, 2016