Riva Cloud admin users for COMPANY and CORPORATE subscriptions and Riva Cloud clients with a single user subscription can manage their Riva Cloud subscription details.
To access the account summary for your Riva Cloud subscription:
For information and troubleshooting purposes, the Account Summary displays the data residency region, configuration pod, and mode.
To view your Riva Cloud synchronization information:
To access the contact information for your Riva Cloud subscription:
Note: You are required to create a secure password.
Authenticate with Google
Authenticate with SAML
View the Audit Summary
To manage online payment options:
To view account invoices:
To add licensed users to the Riva Cloud subscription:
Riva Cloud processes this change by calculating a pro-rated value for the number of users for the number of days remaining for the current billing period. The credit card specified in the Payment Method will be billed immediately. The next regular billing period will be modified to increase the monthly charge to include the additional users added.
There are no means available in My Account to reduce the number of licensed users.
To reduce the user count and corresponding billing, do one of the following:
Important to know before you cancel:
To cancel a Riva Cloud subscription:
When you are in a module, like My Account or Manage Users, you can return to the top level by selecting Dashboard on the top level navigation menu.