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folder Riva Live Personal Guides
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Articles
document What is Riva Live?
Riva Live - Hosted CRM Integration for Exchange and GroupWise Riva Live is the first cloud-based CRM sync service for hosted or on-premise CRM and hosted or on-premise email systems.  Riva Live's sync service delivers...
01 Oct, 2011
document Overview of Riva Live
This article provides an overview of the Riva Live.  Configuring Riva Live involves understanding: Types of Riva Live subscriptions Registering for an account Connecting to target systems Configuring your sync...
06 Oct, 2011
document Getting Started: Riva Live Personal
Getting started You are welcome to try Riva Live for a FREE 15-day trial period.  You need to complete the following activity to get started: Step 1 - Register an account Step 2 - Create your connections to your CRM...
16 Feb, 2012
document Getting Started: Riva Live Company
Getting started You are welcome to try Riva Live for a FREE 15-day trial period.  You need to complete the following activity to get started: Step 1 - Register a primary account Step 2 - Add Target Users Step 3 -...
09 Feb, 2012
document Getting Started: Riva Live Corporate
Getting started Riva Live Corporate is different from Riva Live Personal and Company subscriptions.  With Riva Live Corporate, the setup process will create a single connection to a target CRM, a single connection to Exchange Web...
09 Feb, 2012
document How to Manage My Riva Live Account
Riva Live users with Personal accounts, or who have an account as part of a Riva Live Company subscription, are able to manage their own Riva Live account: Login into a Riva Live account Engage in a live chat session with Riva...
16 Feb, 2012
document How to Subscribe to Riva Live Accounts
Riva Live provides three account options:  Personal, Company and Corporate.  This article explains the differences and how to subscribe to each type after a success Riva Live Trial: Subscribe to a Riva Live Personal...
26 Jan, 2012
document Setting the Payments Methods
The online payment method provides a secure method of accepting credit card payments that will be billed on a monthly or annual basis. Riva Online Payment Method Accessing "Online Payments" is done from the Riva Live account...
11 Jan, 2012
document Do Not Run Riva CRM Integration Twice Against the Same User
Background:  Some customers want to use Riva Live to test functionality before installing Riva CRM Integration Server On Premise.  Do NOT configure the same email user / CRM user combination in more than one instance...
23 Dec, 2011
document Riva Live (Hosted) versus Riva Server (On Premise)
Following is a comparison between Riva Live (SaaS) and Riva CRM Integration Server (On Premise). Riva Live - Hosted "Synchronization as a Service" in the Cloud Riva Live provides hosted Synchronisation as a...
01 Oct, 2011
document Riva Live Information Privacy - What Information is Retained?
Riva Liva Data Architecture The best way to think of Riva Live is as an information straight pass-through architecture.  Unlike a BlackBerry Enterprise Server, Novell Data Synchronizer, Good Technologies or other data sync...
01 Oct, 2011
document Requesting Support for Riva Live
The most effective means to request support (sales or technical) is to submit a "Contact Us" form from the www.rivasync.com webpage: Click on the "Contact Us" link in the top navigation area. Complete the "Contact...
26 Jan, 2012