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What is Riva Live?
Riva Live - Hosted CRM Integration for Exchange and GroupWise
Riva Live is the first cloud-based CRM sync service for hosted or on-premise CRM and hosted or on-premise email systems. Riva Live's sync service delivers...
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01 Oct, 2011
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Overview of Riva Live
This article provides an overview of the Riva Live. Configuring Riva Live involves understanding:
Types of Riva Live subscriptions
Registering for an account
Connecting to target systems
Configuring your sync...
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06 Oct, 2011
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Getting Started: Riva Live Personal
Getting started
You are welcome to try Riva Live for a FREE 15-day trial period. You need to complete the following activity to get started:
Step 1 - Register an account
Step 2 - Create your connections to your CRM...
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16 Feb, 2012
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Getting Started: Riva Live Company
Getting started
You are welcome to try Riva Live for a FREE 15-day trial period. You need to complete the following activity to get started:
Step 1 - Register a primary account
Step 2 - Add Target Users
Step 3 -...
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09 Feb, 2012
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Getting Started: Riva Live Corporate
Getting started
Riva Live Corporate is different from Riva Live Personal and Company subscriptions. With Riva Live Corporate, the setup process will create a single connection to a target CRM, a single connection to Exchange Web...
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09 Feb, 2012
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How to Manage My Riva Live Account
Riva Live users with Personal accounts, or who have an account as part of a Riva Live Company subscription, are able to manage their own Riva Live account:
Login into a Riva Live account
Engage in a live chat session with Riva...
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16 Feb, 2012
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How to Subscribe to Riva Live Accounts
Riva Live provides three account options: Personal, Company and Corporate. This article explains the differences and how to subscribe to each type after a success Riva Live Trial:
Subscribe to a Riva Live Personal...
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26 Jan, 2012
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Setting the Payments Methods
The online payment method provides a secure method of accepting credit card payments that will be billed on a monthly or annual basis.
Riva Online Payment Method
Accessing "Online Payments" is done from the Riva Live account...
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11 Jan, 2012
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Do Not Run Riva CRM Integration Twice Against the Same User
Background: Some customers want to use Riva Live to test functionality before installing Riva CRM Integration Server On Premise. Do NOT configure the same email user / CRM user combination in more than one instance...
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23 Dec, 2011
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Riva Live (Hosted) versus Riva Server (On Premise)
Following is a comparison between Riva Live (SaaS) and Riva CRM Integration Server (On Premise).
Riva Live - Hosted "Synchronization as a Service" in the Cloud
Riva Live provides hosted Synchronisation as a...
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01 Oct, 2011
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Riva Live Information Privacy - What Information is Retained?
Riva Liva Data Architecture
The best way to think of Riva Live is as an information straight pass-through architecture. Unlike a BlackBerry Enterprise Server, Novell Data Synchronizer, Good Technologies or other data sync...
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01 Oct, 2011
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Requesting Support for Riva Live
The most effective means to request support (sales or technical) is to submit a "Contact Us" form from the www.rivasync.com webpage:
Click on the "Contact Us" link in the top navigation area.
Complete the "Contact...
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26 Jan, 2012
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