Knowledge Base Search     Advanced
Sub Categories
 
folder How Riva Syncs My Data
folder Riva On-Premise Knowledge Base
folder Riva On-Premise - Release Notes


Riva On-Premise - CRM Sync
 
document Riva On Premise 2.4 (Latest Release Notice)
Latest Release. We are pleased to announce the latest release 2.4.38 (2015.05.04) of Riva On-Premise Server. Please use this link to register for a 15-day trial evaluation of Riva Integration Server. See Overview of a Riva Server...
document What is Riva CRM Integration?
Riva CRM Integration Riva CRM Integration delivers transparent, server-side two-way synchronisation of appointments, tasks, notes, phone calls, contacts, leads and accounts between: Microsoft Exchange (Office 365, 2013, 2010, 2007,...
document Overview of a Riva Server Deployment
This article discusses what a typical Riva On-Premise Server deployment involves and what will be installed on the host Windows system.  A typical deployment involves the following steps: Preparing the Environment - Preparing the...
document Riva System Requirements Overview
A successful installation and setup of a Riva On Premise server requires preparation, understanding the best practices and using the correct deployment checklist: System Requirements - What to Prepare Deployment Considerations - What...
document Preventing Duplicates: Working with Outlook Plug-ins and Riva CRM Integration
Do NOT configure Riva to sync to an account which has the Outlook plug-in enabled! Prior to testing Riva, it is a requirement to DISABLE any Outlook plug-in or other CRM data sync process that is enabled to sync data from your CRM and...
document How to Deploy Riva On-Premise
Welcome to the Deployment Guide for Riva On-Premise Server.  This online guide is a compilation links to "Deployment Checklists" to match the combination of Email systems and specific CRM solutions.  Deploy Riva On-Premise...
document Download and Extract a Riva On-Premise Server
Installing the Riva On Premise Server involves the following: Log in to the Windows host system as a local administrator. Verify that the Windows host system meets the system requirements. Download and Extract Riva. Ensure...
document Request and Activate License - Riva On Premise for Exchange and IBM Notes
This article discusses how to request and implement licenses for Riva CRM Integration Server. When to request a licence How is Riva CRM Integration Server licensed Riva License Modes How to request a licence (electronic...
document Configure a Sync Policy for Exchange and IBM Notes
Recent modifications to features and enhancements to Riva have resulted in changes to the layout of most of the CRM sync policy settings screens with additional options being made available.  Please refer to this document when...
document Monitoring First-time Sync (Exchange)
Enabling the first sync policy for the first time is the test that confirms a successful deployment of a Riva server. This article covers: Steps to enable a sync policy and monitor the initial sync cycle Confirm the initial sync...
document How to Manage Riva for Exchange
Welcome to the Admin Guide for Riva On Premise for Exchange.  This online guide is a compilation of links to knowledge base articles and resources, organized into a simple navigation structure.  This guide includes the...
document Manage Users in Riva Sync Policies for Exchange
In most environments, Riva for Exchange is deployed with the "use impersonation" connection option enabled in the sync policy.  In those deployments, the typical configuration involves creating one Riva connection to Exchange...
document How to Upgrade Riva
Riva servers do not automatically upgrade themselves without manual intervention.  Riva administrators can check the "Riva On Premise 2.4 (Latest Release Notice)" for the current release number and link to the corresponding Riva...
document Riva Cloud versus Riva On-Premise
Following is a comparison between Riva Cloud (SaaS) and Riva On-Premise. Riva Cloud - Hosted "Synchronization as a Service" in the Cloud Riva Cloud provides hosted Synchronisation as a Service.  Riva is hosted in...
document Understanding Riva Support and Professional Services
Riva licences include access to technical support and software upgrades.  This article defines what is included in "technical support" and what is included in "professional services". Technical Support, Software Upgrades and...
document Request Support for Riva
There are three ways to request support for a Riva issue: the Automated Request Support wizard, the Support Request web form, and the Manual Method: The Automated Request Support Wizard is built into the Riva management application...
document Riva On-Premise Information Privacy - What Information is Retained?
The following outlines the information privacy and data retention policy: Riva On-Premise Data Architecture Data Center and Certifications Collecting Information Communication and Network Traffic Encryption Requesting...


Back to Top