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folder Riva On Premise Knowledge Base
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document Riva On Premise 2.4 (Latest Release Notice)
Latest Release.  We are pleased to announce the latest release 2.4.35 (2013.11.19) of Riva On-Premise Server.  Please use this link to register for a 15-day trial evaluation of Riva Integration Server. See Overview of a...
document What is Riva CRM Integration?
Riva CRM Integration Server Riva CRM Integration delivers transparent, server-side two-way synchronisation of appointments, tasks, notes, phone calls, contacts, leads and accounts between Microsoft Exchange (Office 365, BPOS,...
document Overview of a Riva Server Deployment
This article will discuss what a typical Riva On Premise Server deployment involves and what will be installed on the host Windows system.  A typical deployment involves the following steps: Preparing the Environment -...
document Riva System Requirements Overview
A successful installation and set up of a Riva On Premise server requires preparation, understanding of best practises and using the correct deployment checklist: System Requirements - What to Prepare Deployment Considerations -...
document Preventing Duplicates: Working with Outlook Plug-ins and Riva CRM Integration
Do NOT configure Riva to sync to an account which has the Outlook plug-in enabled! Prior to testing Riva, it is a requirement to DISABLE any Outlook plug-in or other CRM data sync process that is enabled to sync data from...
document Deploy Riva for Exchange
Welcome to the Deployment Guide for Riva On Premise Server for Exchange.  This online guide is a compilation links to "Deployment Checklists" to match the combination of Exchange and specific CRM solutions.  A typical...
document Deploy Riva for GroupWise
Welcome to the Deployment Guide for Riva On Premise Server for GroupWise.  This online guide is a compilation links to "Deployment Checklists" to match the combination of GroupWise and specific CRM solutions.  A typical...
document Install a Riva Server
Installing the Riva CRM Integration Server involves the following: Login into the Windows host system as a local administrator. Verify the Windows host system meets the system requirements.  Download and Extract Riva. ...
document Request and Activate License - Riva On Premise for Exchange
This article discusses how to request and implement licenses for Riva CRM Integration Server for Exchange.  This article covers: When to request a licence How is Riva CRM Integration Server for Exchange licensed ...
document Configure a Sync Policy for Exchange and Notes
Recent modifications to features and enhancements to Riva have resulted in changes to the layout of most of the CRM sync policy settings screens with additional options being made available.  Please refer to this document when...
document Enable the CRM Sync Policy and Monitor the Initial Sync Cycle for Target Exchange User(s)
Enabling the first sync policy for the first time is the test that confirms a successful deployment of a Riva server. This article will cover: Steps to enable a sync policy and monitor the initial sync cycle Confirm the...
document Manage Riva for Exchange
Welcome to the Admin Guide for Riva On Premise for Exchange.  This online guide is a compilation of links to knowledge base articles and resources, organized into a simple navigation structure.  This guide includes the...
document Manage Users in Riva Sync Policies for Exchange
In most environments, customers elect to deploy the Riva for Exchange by enabling the "use impersonation" connection option in the sync policy.  In those deployments, the typical configuration involves creating: one Riva...
document Riva Cloud versus Riva On Premise Server
Following is a comparison between Riva Cloud (SaaS) and Riva CRM Integration Server (On Premise). Riva Cloud - Hosted "Synchronization as a Service" in the Cloud Riva Cloud provides hosted Synchronisation as a...
document Request Support for Riva
There are two ways to request support for a Riva issue - Automated Request Support and Manual Method: The Automated Request Support is a wizard built into the Riva management application and the Riva CRM Monitor...
document Riva On-Premise Information Privacy - What Information is Retained?
The following outlines the information privacy and data retention policy, Riva On-Premise Data Architecture Data Center and Certifications Collecting Information Communication and Network Traffic Encryption ...
document Learn how to Synchronize Data using Riva for Exchange
From a user's perspective, how does it all work?  We have flash-based video tutorials that users can watch.  The CRM system is not important as the user tasks are performed in the client email software. Outlook or...