It is possible to remotely monitor a Riva server without enabling RDP access. Two remote access methods can be enabled:
it is possible to configure the CRM Agent Service on the Riva server to pipe output to the Riva CRM Service Monitor application installed on another Windows system.
To do so:
To provide remote access to the Riva server logs, share the following Riva server folders to those AD users that need access and provide Read Only share permissions: