This article applies to Sugar versions 4.5 through 6.x, which are SOAP-based.
Tip: (Riva 2.4.48 or higher.) You can easily migrate a Sugar connection from SOAP to REST.
(Riva 2.4.46 or higher.) To create a connection to Sugar 7.x or higher from scratch, see Create and test a Sugar 7+ connection.
IMPORTANT NOTICE - Sugar 6.4.0 / 6.4.1 (all editions) are not supported by Riva On-Premise or Riva Cloud due to missing web services functions in those versions of Sugar. SugarCRM has released a patch, version 6.4.2, that re-introduces the missing functionality. An update to the latest release of Riva server is also required.
The Riva connection to Sugar supports both on-premise and hosted Sugar services like Sugar On-Demand and SuiteCRM On-Premise server (https://suitecrm.com).
Requirement: A connection to Sugar that uses the credentials of an admin account that can impersonate into the target Sugar user accounts.
To confirm that user impersonation is working: