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05 Mar, 2013
Latest Release. We are pleased to announce the latest release 2.4.33 (2013.02.26) of Riva On-Premise Server.
In this Release. This release includes additional features and fixes for:
additional features...
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20 Feb, 2013
Customers have reported an issue with Riva connections to GoldMine 9.2 that produced a "System.AccessViolationExcepti on: Attempted to read or write protected memory" error in the Riva logs. This issue has been resolved with the...
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10 Jan, 2013
Customers have reported an issue with Riva connections to Sugar CRM On-Demand: 6.6.0 and 6.6.1
Note: A defect has been raised with Sugar CRM.
See the defect article for more details
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EWS Connection Error: Unable to connect to remote Exchange server. Connection Failed.
Customer reported that a previously working Riva server started to report connection errors for every target...
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18 Jun, 2013
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CRM Connection Error: Connection Not Found! Unable to retrieve secondary entity connection
Customer reported seeing connection errors for the CRM sonnections for each user. Examination of the crmex-log...
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18 Jun, 2013
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Can Anti-Virus Software Affect Riva
Anti-virus software, especially on server platforms, can interfere with the Riva CRM Agent service and other Riva...
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18 Jun, 2013
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Create Case/Opportunity Error: REQUIRED_FIELD_MISSING
A customer reported that users are finding emails in "- Create New Case" and "- Create Opportunity" email drop...
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18 Jun, 2013
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Move Target Exchange User(s) to a Duplicated Sync Policy
When organizations first setup Riva CRM, there can be a tendency to add all the users to a single...
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18 Jun, 2013
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Create and Test a Salesforce Connection
The default Riva connection to Salesforce is designed to use "Standard Impersonation". This article will...
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17 Jun, 2013
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Create a NetSuite CRM Connection
Riva needs a connection to NetSuite that uses the credentials of an account that can impersonate into the target CRM...
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15 Jun, 2013
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Configure a Sync Policy for Exchange
Recent modifications to features and enhancements to Riva have resulted in changes to the layout of most of the...
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15 Jun, 2013
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Riva Exchange Sync Policy: Advanced Scheduling Options
An advanced scheduling page now provides the following options:
Module level scheduling
Advanced scheduling...
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15 Jun, 2013
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Riva On-Premise Backup and Disaster Recovery Strategy
Recovering from a crash of the Windows system hosting a Riva On-Premise server requires implementing a disaster...
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13 Jun, 2013
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