This error indicates that the user's Salesforce credentials are invalid, the security token was reset, or the user has been locked.
Update Riva Cloud with new credentials
To update the Salesforce connection credentials:
Upgrade to OAuth to avoid future credential issues
OAuth is an alternative way of allowing third-party application access to Salesforce without needing to manage passwords. With OAuth, a trust is established between Riva and Salesforce — removing the need to manage credentials.
To upgrade your Salesforce connection to OAuth, see Modify an existing Riva Cloud connection for Salesforce to use OAuth.
Article ID: 934
Last updated: 24 Mar, 2017