(Applies to Riva Cloud and Riva On-Premise.)
When Riva tries to sync contacts from Exchange to 1CRM (info@hand), Riva might report the error that the last name is missing.
One or more Exchange contacts do not have a value for the last name in the Exchange (Outlook) contact record.
Solution for Riva Cloud
Solution for Riva On-Premise
Riva 2.4.32 or higher includes an advanced custom option that can be applied to the sync policy that will automatically insert (Unknown) to the surname field of the CRM contact record.
To insert "(Unknown)" in the CRM surname field if the Exchange surname field is empty:
Crm.Contact.UnknownLastNameDefault = (Unknown)
Once applied, Riva will perform sync of contact items from Exchange to the CRM and will insert (Unknown) as required into CRM contact records it creates..
Article ID: 887
Last updated: 17 Oct, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Others -> 1CRM (info@hand) -> Advanced Options & Settings