When Riva Cloud or Riva On-Premise attempts to sync multiday appointments (appointments that span two or more calendar days), an error similar to the following may occur.
2012-08-01 15:49:32,650 ERROR [CTP-xim #1596] [18HNG8F79NNK] [FIELD_INTEGRITY_EXCEPTION] Duration must be between 0 and 1440 minutes: Duration -- DurationInMinutes
Omni.Sync.ItemSyncException: [FIELD_INTEGRITY_EXCEPTION] Duration must be between 0 and 1440 minutes: Duration -- DurationInMinutes
---> Omni.Connection.Salesforce.SforceErrorResponseException: [FIELD_INTEGRITY_EXCEPTION] Duration must be between 0 and 1440 minutes: Duration -- DurationInMinutes
Salesforce is not configured for multiday spanning appointments, but Riva is. (For Riva On-Premise, this is possible in release 2.4.31 or higher.)
The solution is the same for Riva Cloud and Riva On-Premise, because it is implemented in Salesforce.
To configure Salesforce to support multiday events:
Article ID: 862
Last updated: 31 Oct, 2016
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Salesforce -> Errors & Troubleshooting