Duration must be between 0 and 1440 minutes - Salesforce Error - [FIELD_INTEGRITY_EXCEPTION]

Issue

When Riva Cloud or Riva On-Premise attempts to sync multiday appointments (appointments that span two or more calendar days), an error similar to the following may occur.

Cause

Salesforce is not configured for multiday spanning appointments, but Riva is. (For Riva On-Premise, this is possible in release 2.4.31 or higher.)

Solution

The solution is the same for Riva Cloud and Riva On-Premise, because it is implemented in Salesforce.

To configure Salesforce to support multiday events:

1. Log in to Salesforce as an administrator.

2. Select Setup > Customize > Activities > Activity Settings.

3. Select the Enable Multiday Events check box, and select Submit.
   
   

   After the Salesforce Enable Multiday Event option is selected, Riva can support syncing to appointments with a duration of greater than 1440 minutes (24 hours).

Applies to

• Riva Cloud.
• Riva On-Premise 2.4.31 or higher.
• Salesforce.