When Riva is configured to delete closed CRM appointments from Exchange (see Remove Closed CRM calendar items from Exchange), Riva also automatically deletes cancelled appointments from Exchange. An advanced option is available to customize the deletion of appointments.
Implementation for Riva Cloud
Implementation for Riva On-Premise
Create or edit an "Omni.Riva.CrmAgentEx.exe.config" file to set the Crm.Appointment.IsClosedRegexOverride advanced custom option to one of five values:
Crm.Appointment.IsClosedRegexOverride = Completed|Canceled (default; note the '|' character)
For detailed instructions, see How to create an App.Setting file to enable advanced options.
Article ID: 484
Last updated: 18 Oct, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Microsoft Dynamics CRM -> Advanced Options & Settings