Prepare Exchange Systems for Riva Connections

Audience: Messaging Team or Exchange Administrator.

To prepare the Exchange environment for a Riva connection, select the article that matches your environment:

• Prepare Office 365 Exchange Online for a Riva EWS connection.
• Prepare commercially hosted Exchange for a Riva EWS connection.
• Prepare On-Premise Exchange for a Riva EWS connection.
• Prepare On-Premise Exchange for a Riva Direct MAPI Exchange connection. (MAPI / Exchange 2003 - No longer supported)
• Prepare On-Premise Exchange for a Riva Outlook Profile Exchange connection. (MAPI / Exchange 2003 - No longer supported)

How to Select the Correct Riva Connection

Certified Messaging Systems:

• Office 365 / Exchange Online.
• Commercially hosted Exchange 2016, 2013, 2010, and 2007 SP1 RU1+.
• On-Premise Exchange 2016, 2013, 2010, and 2007 SP1 RU1+.
• Commercially hosted Exchange 2003 SP1+ (MAPI only). (no longer supported)
• On-Premise Exchange 2003 SP1+ (MAPI only). (no longer supported)

Riva Connection Methods. Riva On-Premise uses the following types of Exchange connection methods:

• Exchange Web Services (EWS): This is the recommended connection method for Office 365 Exchange Online and Exchange 2016, 2013, 2010, and 2007 (hosted and on-premises). EWS is not supported for Exchange 2003.

• Messaging API (MAPI): This is the connection type for Exchange 2003 and is supported for Exchange 2007 and Exchange 2010. This connection method requires the Outlook client to be installed on the Windows system that hosts the Riva On-Premise server. Because of the Outlook client requirement, Riva must not be hosted on the Exchange server.  (no longer supported)