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Article ID: 310
Last updated: 19 Sep, 2023
Riva Cloud and Riva On-Premise support the automatic mapping of specific custom fields for the following CRMs:
Mapping specific Outlook fields to CRM custom fieldsRiva maps selected Outlook contact fields to CRM custom fields: OUTLOOK CONTACT FIELD <=> SUGAR FIELD Assistant <=> assistant_c Hobbies <=> hobbies_c Children <=> children_c SpouseName <=> spouse_c NickName <=> nickname_c BusinessHomePage <=> website_c WeddingAnniversary <=> anniversary_c Location <=> location_c Manager <=> manager_c Referred By <=> referred_by_c (Riva 2.4.21 r10215+) Profession <=> profession_c (Riva 2.4.21 r10218+) How to implement custom field mappingsThis feature is available only for Riva Exchange Web Services (EWS) connections. To implement the custom fields, create the desired custom fields (from the above list) in Sugar. For example, to synchronize Nickname, create a custom field named nickname_c in Sugar. Any custom field that matches the above list will automatically map over to those Outlook fields, which are natively supported in Outlook. Applies to
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Article ID: 310
Last updated: 19 Sep, 2023
Revision: 6
Views: 7387
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