In Riva Cloud and Rive On-Premise, is there support for CRM to Exchange 2003 synchronization for Mac Entourage 2004/2008 and Apple Mail, iCal and Address Books apps (on Mac, iPad, iPod, and iPhone)?
Apple introduced support for Exchange 2007/2010 for Mac Mail, iCal and Address Book with the release of Mac OS X (Snow Leopard). Support for Exchange 2003 is not included. Entourage 2004 which provides support for Exchange 2003 using WebDav (see http://en.wikipedia.org/wiki/Microsoft_Entourage for information).
If you want to support Exchange to Apple Mail/iCal/Address Book. you must ensure that users are running Mac OS X (Snow Leopard) and upgrade Exchange to 2007 or higher.
Regardless of selection (Entourage 2004 or Mac Mail/iCal/Address Book), there are limitations, because neither of those client solutions supports Exchange categories. Because Riva delivers CRM integration for all Exchange clients, we now support the native Mac apps for email, calendaring, and contacts - Mail, iCal and Address Book, respectively. There is a caveat, however. Snow Leopard and Entourage 2004 do not sync "Categories" in the same way as Outlook, Entourage 2008 (Web Services Edition) for Mac, and Outlook Web Access do. As a result, here is how the synchronization works for Entourage 2004 or Mac Mail/iCal/Address Book:
A Sync all new option has been added to the Riva sync policy for Address Books, Calendars, and Tasks.
When this option is selected, it syncs all new calendar items, tasks, and contacts created on mobile devices, and on Mac (Mail/iCal/Address Book or Entourage 2004). Riva On-Premise examines all new items created and automatically assigns the applicable Exchange category, which then forces the synchronization to the CRM from the Exchange mailbox. This is a global change that applies to all user accounts assigned to the CRM policy and automatically works for all email clients and mobile devices that access Exchange accounts.
For more information, see:
If you are running Windows and Mac desktops and do not want to enable "Sync all new" for Windows users, then create different CRM policies for users based on desktop OS type.
A comparable option is included in sync policy for Riva Cloud customers. The setting is applies globally for syncing Address Books, Calendar, and Tasks.
For more information, see Riva Cloud sync policy: synchronization category options.
Article ID: 284
Last updated: 24 Mar, 2017
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Support for Mac Native Apps