Riva Insight (Login with Salesforce): There was an error authenticating you. Authentication error occurred. Error verifying OAuth token. Please contact your Riva Administrator.

Applies to Riva Insight Server (Login with Salesforce), when using a proxy to filter web traffic.

 

Issue

When an end user attempts to login to Riva Insight using Salesforce authentication, the following message appears:
 

Riva Insight server logging may show this message:
 

Cause

If a CRM connection used by Insight Server has a proxy set, the proxy connection string needs to be added to the Insight server settings as well.

 

Solution

1. On the Insight server, add this key to webConnectionStrings.config with the correct values:

<add name="Insight.HttpProxy" connectionString="Address={AddressUri};BypassProxyOnLocal={True|False};UseDefaultCredentials={True|False};UserName={UserName};Password={Password};Domain={Domain};" />

2. Restart IIS Server.

If the issue persists, contact the Riva Success Team.