Riva Insight: Error: [INVALID_FIELD_FOR_INSERT_UPDATE] Unable to Create/Update Fields on Creating Contacts

Issue in Riva Insight

The following error appears in the Riva Insight panel when creating a contact or updating a field:

Cause

This error occurs when Riva Insight is attempting to set the field in question, but the user does not have permission to access it.

Solution

Ensure that the permissions are set in two places:

1. In your CRM, verify if the field in question has limited access, and have that field made available to the CRM users. For directions, select the name of your CRM:

   • Salesforce;
   • Microsoft Dynamics.
      

2. In Riva Insight, ensure that users have create and/or update permissions for the appropriate CRM records. For more information, see Manage CRM records directly from Riva Insight: configuration.