Riva CRM Integration - Documentation and Knowledge Base

How to Resolve a Sugar 7+ (422) Unprocessable Entity Error

Article ID: 2057
Last updated: 12 Jan, 2021


In Riva On-Premise, the following error message appears as an automated notification:

Error occurred starting sync: [ServiceUnavailable] Unable to connect to server: The remote server returned an error: (422) Unprocessable Entity

In Riva Cloud, the message may appear as follows:


The Riva API Platform may have been removed from Sugar.


Re-authenticate Riva in Sugar using the steps outlined in Authenticate to Sugar 8 through a custom API platform.

This article was:   Helpful | Not helpful
Report an issue
Article ID: 2057
Last updated: 12 Jan, 2021
Revision: 9
Views: 0
Comments: 0
Also listed in