In Riva On-Premise, the following error message appears as an automated notification:
Error occurred starting sync: [ServiceUnavailable] Unable to connect to server: The remote server returned an error: (422) Unprocessable Entity
In Riva Cloud, the message may appear as follows:
The Riva API Platform may have been removed from Sugar.
Re-authenticate Riva in Sugar using the steps outlined in Authenticate to Sugar 8 through a custom API platform.
Article ID: 2057
Last updated: 12 Jan, 2021
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Sugar -> Errors & Troubleshooting