Riva Insight 2019.5: Release Notes

Server version: 2019.5     Which version do I have? Client versions: Outlook Web add-in: The Outlook Web Add-in does not have a version. It does not need to be updated to take advantage of the Riva Insight Server enhancements. Desktop add-ins: Some of the functionality of Riva Insight server 2019.5 requires the following minimum version(s) for your desktop add-in(s).   To benefit from Riva Insight's latest enhancements and improvements, we recommend updating your desktop add-in(s) to the following version(s): Outlook Windows add-in, version 1.32. — If this version is not installed on your device, the Riva Insight login page and Settings page display a message to that effect. HCL Notes add-in, version 1.0.63. — Which HCL Notes client version do I have? Release date: Oct. 10, 2019 Cloud customers: Riva Insight services were upgraded automatically 2019-10-10 (October 10). On-Premise customers: For an upgrade package and to schedule an upgrade, contact the Riva Success Team. Riva Insight (Cloud version) is available as a free 15-day trial.

What's New in This Release

The following table shows what's new for the Insight panel or Track in CRM, depending on the Riva Insight platform and add-in that you use.

	Platforms	Riva Insight Add-Ins
		Outlook Web add-in	Outlook Windows add-in	HCL Notes add-in
Riva Insight (Includes Insight panel Track in CRM)	Cloud, On-Premise	QuickTrack (Manual) is now enabled by default
Insight panel only	Cloud, On-Premise	Summary and detail views
	Cloud, On-Premise	Small navigation change
	Cloud, On-Premise	Ability to manage display fields and enrich icons
	Cloud, On-Premise		New-version indicator
		Outlook Web add-in	Outlook Windows add-in	HCL Notes add-in

Riva Insight: Insight Panel and Track in CRM

QuickTrack (Manual) is now enabled by default:

• With QuickTrack, an end user can quickly track any account, contact, opportunity, or custom module by using the item's QuickTrack icon right in the Insight panel. Selecting the icon prepopulates the Track in CRM window based on the item that the user chose to track against.
• QuickTrack comes in two flavours:
  • QuickTrack Manual: The Track in CRM window is prepopulated, allowing the user to make changes before tracking.
  • QuickTrack Auto: The Track in CRM window is prepopulated and automatically tracked.
• If QuickTrack Auto was enabled in a previous version, it remains in effect. It is not replaced with QuickTrack Manual, but both QuickTrack options are present.
• To change the QuickTrack settings, your Insight Administrator can make the changes directly from the Riva Insight Settings or by contacting the Riva Success Team for assistance.

Insight Panel Only

New! Summary and detail views:

• The Insight panel has been enhanced to present a summary view of the data, allowing for the most relevant information to be available on the screen.
• By clicking into the record, you can drill down to view additional information such as:
  • additional display fields,
  • related items,
  • open opportunities, and
  • upcoming events and recent events.
• To change which display fields appear within the summary or detail views, your Insight Administrator can make the changes directly from the Riva Insight Settings or by contacting the Riva Success Team for assistance.

Small navigation change!

• In previous versions, clicking the record name opened the record within the CRM in an external browser window.
• Now, clicking the record name opens the detail view of the record within the Insight panel.
• Note: You can still view the record within the CRM by clicking the View in CRM icon next to the record name. That functionality has not changed.

New! Ability to manage display fields and enrich icons:

• Background:
  • A display field displays CRM information in the Insight panel.
  • An enrich icon appears to the left of a display field.
  • The new user interfaces are located in the Riva Insight Settings window. Specifically, in the Insight Panel tab, select the Fields or Enrich Icons tab.
• With the new configuration options, a Riva Insight administrator can configure display fields and enrich icons by
  • Selecting whether a display field or enrich icon appears in the summary view, the detail view, or both.
  • Controlling the order that the display fields and enrich icons appear in.
  • Deciding which display field appears as a title, subtitle, or within the body of a displayed account, contact, or any other item.
  • Adding display fields and enrich icons.
• Your Insight Administrator can make the changes directly from the Riva Insight Settings or by contacting the Riva Success Team for assistance.

New! New-version indicator for the Windows add-in for Outlook:

• Always stay up to date with new releases to the Windows add-in. You will now see a message whenever a new version is available for you. The latest version is available for download from the Settings page of Riva Insight.