In Riva Cloud or Riva On-Premise, the following error may appear in the sync logs. It will prevent the related item from syncing to Salesforce.
Error - Ignoring item change due to error: Please ensure that the user has create permissions.
The Riva connection user does not have sufficient Salesforce permissions to create a record during sync.
Article ID: 1952
Last updated: 22 Jul, 2019
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Salesforce -> Errors & Troubleshooting