Salesforce Error: Ignoring Item Change Due to Error: Please Ensure That the User Has Create Permissions

Article ID: 1952
Last updated: 22 Jul, 2019

Issue

In Riva Cloud or Riva On-Premise, the following error may appear in the sync logs. It will prevent the related item from syncing to Salesforce.

Error - Ignoring item change due to error: Please ensure that the user has create permissions.

Cause

The Riva connection user does not have sufficient Salesforce permissions to create a record during sync.

Solution

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Article ID: 1952
Last updated: 22 Jul, 2019
Revision: 3
Views: 625
Comments: 0
Also listed in
folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Salesforce -> Errors & Troubleshooting

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