Salesforce: [STORAGE_LIMIT_EXCEEDED] Storage Limit Exceeded

Issue

In Riva Cloud or Riva On-Premise, the logs may contain the following error:

Cause

The error originates from the Salesforce Web API. It means that the data storage allocated by Salesforce has exceeded its maximum limit.

Types of Salesforce storage available:

• File Storage: This consists of all the files and attachments that are uploaded in your Org.
• Data Storage: This is where your standard and custom object data resides.

To check the available storage size:

• In Salesforce, navigate to Setup > Data > Storage Usage.

For more information on Salesforce storage, see Data and file storage allocations.

Solution

To resolve this error:

• The Salesforce Admin can delete or export old records to free up space.
• Contact Salesforce to upgrade your storage or edition.