Riva CRM Integration - Documentation and Knowledge Base

Salesforce: [STORAGE_LIMIT_EXCEEDED] Storage Limit Exceeded

Article ID: 1939
Last updated: 03 Jul, 2019


In Riva Cloud or Riva On-Premise, the logs may contain the following error:

 [STORAGE_LIMIT_EXCEEDED] storage limit exceeded


The error originates from the Salesforce Web API. It means that the data storage allocated by Salesforce has exceeded its maximum limit.

Types of Salesforce storage available:

  • File Storage: This consists of all the files and attachments that are uploaded in your Org.
  • Data Storage: This is where your standard and custom object data resides.

To check the available storage size:

  • In Salesforce, navigate to Setup > Data > Storage Usage.

For more information on Salesforce storage, see Data and file storage allocations.


To resolve this error:

  • The Salesforce Admin can delete or export old records to free up space.
  • Contact Salesforce to upgrade your storage or edition.

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Article ID: 1939
Last updated: 03 Jul, 2019
Revision: 6
Views: 1238
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