Solutions for Track in CRM "Configuration Setting Missing" Error

Issue

In Track in CRM (Cloud or On-Premise) for Outlook, a Configuration window displays the following error message:

Causes and Solutions

• There are two major causes for this issue, and for each cause, there are multiple possible root causes.
• Both major causes need to be addressed.

Major cause #1 and possible solutions

The sync configuration has not been placed on the mailbox by Riva Sync.

When none of the above possible root causes applies, this is the solution for Track in CRM On-Premise:

• While re-initializing the users:

  1. In the Modules field, select All.
  2. In Riva 2.4.46 or earlier, skip this step (without any problem). In Riva 2.4.47 or higher, in the Category field, select Sync Restriction.
  3. In the Type field, select Override First Sync Safety.
      

Major cause #2 and possible solutions

SmartConvert has not been configured properly.