Remove a User "Permanently" from a Sync Node

Normally, in a multi-node Riva 2.4.42 or higher deployment, a user is permanently assigned to a sync node. If the user is removed from the sync policy and re-added to it, the user is re-assigned to the same sync node. This is called a "sticky" behaviour. For more information, see Global Sync Configuration.

At times, it is necessary to remove a user permanently from a sync node:

• When a user was incorrectly assigned to a node.
• When too many users have been assigned to a node.
• When testing.
   

After being removed, the user is re-detected and assigned to another node.

In Riva 2.4.44 or earlier, there was no user-friendly mechanism to remove a user permanently from a sync node.

Starting in Riva 2.4.45, there is.

To remove a user permanently from a sync node:

1. In Riva 2.4.45 or higher, start the Riva Manager application. On the menu bar, select Tools, and then choose Configure Remote Management.

2. In the left pane, under Services, select Global Sync Configuration Service.

3. In the Details pane, drill down to a policy node, and select it.

4. In the rightmost pane, right-click the user that you want to remove, point to Manage User Registration, and choose Delete User Registration (caution).

   The system will re-detect the user and assign it to another node.