Riva CRM Integration - Documentation and Knowledge Base

Configure Sync Services for Remote Management (2.4.44 or Higher)

Article ID: 1682
Last updated: 01 Nov, 2017
Note: This article applies to Riva On-Premise 2.4.44 or higher.

In Riva On-Premise 2.4.44 or higher, remote management capabilities allow the service monitor to remotely manage multiple synchronization services from a single console.

  • This article describes how to configure the remote management monitor.
  • For a description of the remote management capabilities and how to use them, see Remote management functionality.

To enable the Remote Management capabilities:

  1. Configure the Riva Service.
  2. Configure the Remote Monitor.

Step 1: Configure the Riva Service

The goal here is to enable a remote Riva Service Monitor to view and manage certain aspects of the sync on various nodes.

To enable remote management capabilities:

  1. Start the Riva Manager application. On the menu bar, select Tools, and then choose Configure Remote Management.

  2. In the left pane, under General, select Host, and configure the settings as follows.

    • Select Allow Remote Management of Sync Service.
    • Service Pod: Enter the dedicated service pod. Do not insert spaces. This name should uniquely describe this instance of Riva.
    • Select Generate Security Key.
    • Optionally select Enable Sync Statistics. If you enable sync statistics, then when you view resolved entities, the informational list view displays the number of operations (creates, updates, and deletes), the CPU duration, and the processors.
    • Select Export Configuration. Save the file in a secure location, because these keys are used to access the service remotely and should not be made publicly available.
  3. In the left pane, select the appropriate nodes, and on the pages that appear in the right pane, configure the settings. For assistance to configure the various pages, contact the Riva Success Team.

Step 2: Configure the Remote Monitor

  1. Start the Riva Service Monitor.

  2. On the menu bar, select Remote Services, and select the icon with the plus sign to add a new remote service.

  3. Complete the Service Connection Configuration form as follows.

    • Near the bottom, select Load Configuration to load the settings from the configuration file exported while configuring the Riva service.
    • Service Url: The server's IP address or domain name.
    • Port: (Default: 8100.) The port used by the Riva Shared Services.
    • Binding: Adjust as required.
    • Platform: Select Windows or Unix.
  4. Select Test Connection to verify remote connectivity. If the test fails, confirm that the details work on the local server, then check any firewall or networking rules to confirm remote connectivity.

  5. When the test is successful, select Add to Monitor.

  6. Verify that you see a new node that represents the remote sync service.

Article ID: 1682
Last updated: 01 Nov, 2017
Revision: 4
Views: 5631