Riva CRM Integration - Documentation and Knowledge Base

Riva On-Premise 2.4.45 (2017.12.21): Release Notes

Article ID: 1678
Last updated: 20 Jun, 2018

These release notes provide a quick overview of the major enhancements and fixes included in the following release:

Release version:
Release date: 2017.12.21
Latest Hotfix: (2018.01.03 (Jan. 3))
Update procedure: How to update Riva
Manual update procedure How to update Riva from a ZIP file

The Riva On-Premise server is available for a free 15-day trial.

Benefits of This Release

This release provides enhancements in the following areas:

Sync Configuration Enhancements

  • Ability to combine Exchange UCD with CRM gathering:
    Exchange UCD now works when CRM gathering is enabled.
    • What is Exchange UCD?
    • What is CRM gathering?
    • Issue: In previous versions of Riva, at least one mailbox needed to be added to the policy for Exchange UCD to work, but when CRM gathering was enabled, no mailboxes were added to the policy, because the CRM gatherer added the mailboxes at runtime.
  • Enhancements to the ability to restore calendar items that were deleted or canceled by Riva in the email system:
    For information, see Restore calendar items.

Improved Error Notifications

  • Ability to receive digest sync error notifications by email:
    All new error notifications are now sent as a single digest (condensed) notification that contains an error notification for all recent user error notifications.
    Background: Issue: Receiving too many sync error notifications.
    For more information, see Receive digest error notifications.

Improved Troubleshooting

Enhanced Scalability Management

  • Ability to enable multi-node support for Active-Passive availability:
    The Configure Remote Management window has a new check box: Enable multi-node support for Active-Passive.
    To navigate to the check box, see Enable multi-node support for active-passive.
  • Ability to remove a user from a sync node, allowing it to be re-detected:
    In a multi-node Riva deployment, it is now possible to remove a user from a sync node.
  • Ability to configure the user gathering interval for the Global Sync Configuration:
    The Configure Remote Management window has a new field: Gather Interval.
    Requirement to use that field: The Global Sync Configuration Mode must be set to Consumer.
    To find the Gather Interval and Mode fields: In the left pane of the Configure Remote Management window, under Clients, select Global Sync Configuration. The fields are available in the right pane.
    For more information, contact the Riva Success Team.

CRM Enhancements

All enhancements in this release apply to all Riva-supported CRMs.

Email-Specific Enhancements

Office 365


  • Ability to configure a proxy in the Riva connection wizards for Microsoft Exchange 2016, 2013, 2010, and 2007.
    On the wizard's Connection Details page, in the lower right corner, a Use Proxy link is available. For more information, see Configure "Use Proxy" settings in email connections.

Article ID: 1678
Last updated: 20 Jun, 2018
Revision: 39
Views: 7086