A Riva Cloud user sync log or Riva On-Premise crmex-log file may display the following error when syncing with NetSuite:
Unable to perform operation, [Code=INVALID_KEY_OR_REF] Invalid assigned reference key 40385. Please ensure Support Rep is checked under the sync user's Human Resources tab.
Article ID: 1675
Last updated: 23 Aug, 2017
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> NetSuite CRM -> Errors & Troubleshooting