Riva CRM Integration - Documentation and Knowledge Base

Solution for: Unable to Extract Compressed File

Article ID: 1591
Last updated: 04 Feb, 2021


A message box displays the following text:

Unable to Extract Compressed File

The selected file cannot be extracted because it has been "Blocked" by Windows Explorer. The "Blocked" file feature can occur automatically to files downloaded from the Internet depending on security settings.

File Name: [file name].extension


An examination of the properties of the file shows that the compressed file has been blocked by Windows. All files extracted from the compressed file would also be blocked.

Note: The issue reported in this article is not specific to a .zip file. The Blocked security could happen to any compressed file downloaded from the internet, and the compressed file should be checked before extracting the files.


To unblock the compressed file:

  1. Right-click the compressed file, and select Properties.

  2. Select Unblock, and select OK.

    You can now follow the normal procedures to extract the files from the compressed file.

If the Unblock option is unavailable, unblock the compressed file as follows:

  1. Start Windows PowerShell.

  2. Enter the following: "Unblock-File -Path [drive:][path]filename.zip" (without the quotation marks).

    Example: Unblock-File -Path C:\Users\user\Downloads\riva-latest_3.6.64.nnnnn.zip

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Article ID: 1591
Last updated: 04 Feb, 2021
Revision: 7
Views: 3558
Comments: 0