Poll for Account Name Changes More Frequently

Article ID: 1446
Last updated: 18 Dec, 2017

By default, when Riva Cloud or Riva On-Premise syncs contact information from the CRM, Riva polls for organization, company, or account name changes only once every three days.

You can force the polls to be more frequent.

Implementation for Riva Cloud

Implementation for Riva On-Premise

To force organization name change polls to be more frequent:


  • Set a frequency of once every 4 hours: 4 hours * 60 minutes/hour = 240 minutes.

    Sync.Crm.SyncOrgs.IntervalMinutes = 240

Applies to

  • Riva Cloud for Exchange, IBM Notes, and Google's G Suite.
  • Riva On-Premise 2.4.40 or higher for Exchange, IBM Notes, and G Suite.

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Article ID: 1446
Last updated: 18 Dec, 2017
Revision: 10
Views: 5560
Comments: 0
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folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Sync Policies -> Manage Sync Policies -> Advanced Options and Settings

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