Riva Insight On-Premise: Server Requirements

Contents:

• Accompanying versions of the Windows Add-in and Riva Sync.
• Riva Insight On-Premise Server requirements.
• Authentication.
• Multi-Server Configurations.

Accompanying Versions of the Windows Add-in and Riva Sync

The Windows add-in and Riva Sync versions should be the same version as Riva Insight Server.

Having a Windows add-in or Riva Sync that is more than two versions out of date is not recommended.

Riva Insight On-Premise Server Requirements

Server Operating Systems:

• Windows Server 2019 or higher
  • recommended for all new installations
• Windows Server 2016
  • minimum for Insight (2020.4 or higher)

Server ASP.NET Framework Versions

• .NET Framework 4.7.2 or higher
  • minimum for Insight 2020.4 or higher

State Service

• Insight 2020.4 or higher requires the use of a State Service for cache and session management.
  • Redis State Service
    • highly recommended
  • ASP.NET State Service
• Configure a State Server for use with Riva Insight.
   

IIS Server

• SSL/TLS (HTTPS) is highly recommended for all Insight installations
• SSL/TLS (HTTPS) is also required if:
  • using “Login with Salesforce” to authenticate
  • using the Outlook Web Add-in client
     

SSL Certificate

• Insight 2020.4 or higher requires an SSL certificate.
• Three options to generate an SSL Certificate for Riva Insight On-Premise.
   

Authentication

Riva Insight On-Premise supports the following authentication methods:

• Login with Salesforce
  • highly recommended if your CRM is Salesforce
• Windows AD Integrated Authentication
• Windows AD Directory Forms

Multi-Server Configurations

Riva Insight optionally supports multi-server configurations with HTTP Load Balancing.

• Requires Layer 3 or Layer 7 load balancers
• Must support sticky sessions via source IP or HTTP Header/cookies