Applies to both platforms of Riva (Cloud and On-Premise).
In Outlook, a user drags and drops an email into a SmartConvert folder, specifically the - Create New Order or - Create New Quote folder, and the following sync error occurs:
[Code=USER_ERROR] You must enter at least one line item for this transaction.: Re:..
The configuration for creating an order or quote in NetSuite is incomplete.
Note: For Riva Cloud, contact the Riva Success Team.
For Riva On-Premise, do the following:
Article ID: 1333
Last updated: 21 Aug, 2019
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> NetSuite CRM -> Advanced Options & Settings