Riva CRM Integration - Documentation and Knowledge Base

Appointments: Riva Syncs Oracle On Demand's Regarding Field with Outlook's Contact Link Value

Article ID: 1064
Last updated: 21 Oct, 2016

By adding a custom option key to a sync policy, you make Riva Cloud or Riva On-Premise sync the Contact Link value of an Outlook appointment with the Regarding value of an Oracle On Demand appointment.


In Outlook: Enable the Outlook Contact Link Feature

The Contact Link feature is not enabled by default in Outlook.

To enable the feature in Outlook:

Enable Riva to Sync to the Outlook Contact Link Field

Implementation for Riva Cloud

Implementation for Riva On-Premise

To enable Riva to sync to the Outlook Contact Link field:

  1. Recommended: Upgrade Riva On-Premise to the latest public release.

    At a minimum, ensure that Riva 2.4.35 is installed. (To know which Riva On-Premise version is installed.)

  2. Apply the following advanced custom option to the sync policy:

    OracleOnDemand.SetContactAttendeesToContactLinks = true

    The change applies to new appointments synced after the sync policy has been saved.

Applies to

  • Riva Cloud for Oracle On Demand and Exchange (EWS).
  • Riva On-Premise 2.4.35 or higher for Oracle On Demand and Exchange (EWS).

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Article ID: 1064
Last updated: 21 Oct, 2016
Revision: 5
Views: 5259
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