Appointments: Riva Syncs Oracle On Demand's Regarding Field with Outlook's Contact Link Value

By adding a custom option key to a sync policy, you make Riva Cloud or Riva On-Premise sync the Contact Link value of an Outlook appointment with the Regarding value of an Oracle On Demand appointment.

Contents:

• In Outlook: Enable the Outlook Contact Link feature.
• Enable Riva to sync to the Outlook contact link field.

In Outlook: Enable the Outlook Contact Link Feature

The Contact Link feature is not enabled by default in Outlook.

To enable the feature in Outlook:

• For Outlook 2013, follow the instructions from Microsoft at http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-show-contacts-below-the-notes-field/43f973a7-157c-4fd1-a405-d10c218d9e7e.
• In Outlook 2010, select File > Options > Contacts, and check the Show contacts linked to the current item check box.
• In Outlook 2007, select Tools > Options > Contact Options, and check the Show contact linking on all forms check box.
• In Outlook 2003, the feature is unavailable.

Enable Riva to Sync to the Outlook Contact Link Field

Implementation for Riva Cloud

• Contact the Riva Success Team.

Implementation for Riva On-Premise

To enable Riva to sync to the Outlook Contact Link field:

1. Recommended: Upgrade Riva On-Premise to the latest public release.

   At a minimum, ensure that Riva 2.4.35 is installed. (To know which Riva On-Premise version is installed.)

2. Apply the following advanced custom option to the sync policy:

   OracleOnDemand.SetContactAttendeesToContactLinks = true

   The change applies to new appointments synced after the sync policy has been saved.

Applies to

• Riva Cloud for Oracle On Demand and Exchange (EWS).
• Riva On-Premise 2.4.35 or higher for Oracle On Demand and Exchange (EWS).