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Notice of Change in Online Documentation System (June 21st 2024.)
We are excited to announce that we are transitioning to a new online documentation platform to enhance your experience. Starting from June 21, 2024, all of our documentation will be available at https://support.rivasync.com This new...
Notice of Change in Online Documentation System (June 21st 2024.)
We are excited to announce that we are transitioning to a new online documentation platform to enhance your experience. Starting from June 21, 2024, all of our documentation will be available at https://support.rivasync.com This new...
2024-02-20 Retirement of RBAC Application Impersonation in Exchange Online
Retirement of RBAC Application Impersonation in Exchange Online On February 20th, 2024 - Microsoft announced that they will be blocking the new assignment of the ApplicationImpersonation role in Exchange Online to accounts starting in May...
2024-01-23 Retirement of Exchange Web Services in Exchange Online
In 2018, Microsoft announced that we were no longer making feature updates to Exchange Web Services (EWS) in Exchange Online, and we advised developers to move to Microsoft Graph. Today, we are announcing that on October 1, 2026, we...
2023-11-17 Riva Cloud and Riva Insight Cloud support for TLS 1.3
Overview The Riva Cloud and Riva Insight Cloud web applications now support Transport Layer Security (TLS) version 1.3. TLS 1.3 is faster and more secure than previous versions of TLS. The Application Load Balancers (ALB) for all...
2023-12-05 Microsoft Graph Calendar Sync Limitations
100Yes, we support the Graph API, we do not recommend it as a best practice yet. Some of our initial customers have experienced challenges that we or Microsoft cannot help them with, so we need to prevent these issues from occurring....
2023-04-17 Third-Party Billing Provider Issues
Riva Cloud leverages Zuora for billing processing. The Zuora incident details and their response to their issue that affected all of their North American customers can be found here: https://trust.zuora.com/incidents/n8h2clc662xw The...
2023-02-01 Salesforce - Enhanced Domains Timeline Change
Summary Enhanced Domains Timeline Change To ensure customers have adequate time to prepare, test, and make necessary adjustments for enhanced domains, the deployment timeline for this feature changed. The new timeline is as follows: ...
2023-01-31 Salesforce Update Unsupported Legacy API Version
Summary Versions 21.0 through 30.0 of the Salesforce Platform SOAP, Bulk, and REST APIs are currently unsupported. As of the Summer ‘22 release, legacy versions 21.0 through 30.0 of the Salesforce Platform API are no longer supported...
2022-04 Spring4Shell Vulnerability Assessment
In April 2022, Spring by VMWare released a patch for RCE vulnerabilities CVE-2022-22963 & CVE-2022-22965, known as “Spring4Shell.” These vulnerabilities may be used by attackers to gain control of affected systems. Assessment...
2021-12-22 Amazon Web Services Outage (Riva Cloud)
Service restored for Riva Cloud customers at 07:15 am MDT on December 22, 2021. Summary AmazonAWS outage was affecting Riva Cloud connectivity which could have caused delayed sync cycles. Root Cause Analysis After review, it was...
2021-12 Apache Log4j Vulnerability Assessment
In December 2021, the Apache Foundation announced a serious security vulnerability in the Log4j libraries. The bug is a major vulnerability in the Apache logging library. Attackers could use compromised servers to execute remote...
2021-07 Kaseya Ransomware Impact Assessment
On July 2 2021, Kaseya, an IT solutions developer for enterprise clients and MSPs, announced that it had become the victim of a cyberattack. Are any Riva-related services affected? No. Riva does not use any Kaseya products. More...
2020-12 Solarwinds Vulnerability: Was Riva at Risk?
In December 2020, Solarwinds was the victim of a cyberattack that inserted a vulnerability within certain builds of their Orion® Platform software. Are Any Riva-related Services Affected? Riva does not use any impacted Solarwinds...
2020-11-25 Amazon Web Services Outage (Riva Cloud)
Service restored for Riva Cloud customers at 12:20 pm MDT on November 25, 2020. Summary AmazonAWS outage was affecting Riva Cloud login and logging which can also cause delayed sync cycles. Root Cause Analysis After review, it was...
2020-08-24 Third-Party Billing Provider Issues
Riva Cloud leverages Zuora for billing processing. The Zuora incident details and their response to their issue that affected all of their North American customers can be found here: https://trust.zuora.com/incidents/vfpy85qgblf5 The...
2018-01 Responding to Spectre and Meltdown
Concerning: CVE-2017-5715, CVE-2017-5753, CVE-2017-5754 Update As Of: 2018-01-18 12:00 PM PST All critical severity issues related to the above mentioned CVEs have been addressed. Summary Riva Cloud leverages Amazon AWS. The Amazon...
2014-04 Heartbleed SSL Vulnerability: Are Riva Cloud Customers at Risk?
In early April 2014, the OpenSSL project announced a serious security vulnerability in the OpenSSL libraries nicknamed "Heartbleed". The Heartbleed bug is a major vulnerability in the popular OpenSSL software library that compromises...
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