Riva CRM Integration - Documentation and Knowledge Base

NetSuite error: [Code=USER_ERROR] Please enter value(s) for:

Article ID: 953
Last updated: 20 Oct, 2016


When Riva Cloud or Riva On-Premise attempts to create an item in NetSuite, Riva may output a sync error in this format:

[Item type] Error - Error occurred creating item: [Code=USER_ERROR] Please enter value(s) for: Mandatory Field Name: Item title or subject


[Appointment] Error - Error occurred creating item: [Code=USER_ERROR] Please enter value(s) for: Marketing Category: Statement of Work Discussion


Riva cannot create a CRM item (for example, an appointment), because a mandatory field in the CRM create-item form cannot be populated with data; in the example, the mandatory field for a new CRM item is Marketing Category and has a subject of Statement of Work Discussion.

Possible Solutions

Possible solution #1: Customize Riva

This involves signing a professional services agreement with the Riva Client Engagement team to create a Riva server customization to autopopulate the mandatory field with a default value to meet customer requirements. This is a billable option. Contact the Riva Success Team.

Possible solution #2: Modify the create form(s) in the CRM

This involves modifying the CRM to do one of the following:

  • Set the mandatory field(s) as optional (not mandatory). Users can then add the custom data after the item is created by Riva; or

  • Set the mandatory field(s) to have a default value other than NULL. When Riva creates the item, NetSuite adds the default value because Riva does not specify a value; or

  • Modify or create workflows in NetSuite to add a value when an item is created by Riva.

Possible Solution #3: Set the default FORM for the Riva connection user

  1. Create a form that does not specify the field as mandatory.

  2. Assign this new form as the default form of the role used by the Riva connection user.

    Note: When creating a new record, Riva uses the default form, which does not require a value for the field.

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Article ID: 953
Last updated: 20 Oct, 2016
Revision: 3
Views: 13651
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