When Riva Cloud or Riva On-Premise attempts to create an item in NetSuite, Riva may output a sync error in this format:
[Item type] Error - Error occurred creating item: [Code=USER_ERROR] Please enter value(s) for: Mandatory Field Name: Item title or subject
Example:[Appointment] Error - Error occurred creating item: [Code=USER_ERROR] Please enter value(s) for: Marketing Category: Statement of Work Discussion
Riva cannot create a CRM item (for example, an appointment), because a mandatory field in the CRM create-item form cannot be populated with data; in the example, the mandatory field for a new CRM item is Marketing Category and has a subject of Statement of Work Discussion.
This involves signing a professional services agreement with the Riva Client Engagement team to create a Riva server customization to autopopulate the mandatory field with a default value to meet customer requirements. This is a billable option. Contact the Riva Success Team.
This involves modifying the CRM to do one of the following:
Article ID: 953
Last updated: 20 Oct, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> NetSuite CRM -> Errors & Troubleshooting