A "-3 Failed to load GoldMine license file" message appears in the Riva Service Monitor.
This can occur when the account that runs the Riva sync service does not have the correct permissions to execute the file.
Note: The sync service's name is "Omni Riva (Sync Service)". (In earlier versions of Riva, the service was named "Omni Riva CRM Agent service".)
Configure the Riva sync service> to log on with a local admin account.
Article ID: 938
Last updated: 22 Apr, 2019