Error: Unable to initialize: Attempt to write to read-only database
Article ID: 935
Last updated: 10 May, 2019
Customer reported an issue when starting the Riva service in the Riva CRM Service monitor:
Riva is not able to initialize a sync cycle while trying to write to a read-only database.
The user is logged in as a normal user when the Riva service is started. The Riva CRM Agent service is configured to logon as the SYSTEM user which may not have sufficient file system permissions to write to files in the \Riva\Application folder structure, or
AV software might be preventing Riva from opening and writing to files in the \Riva\Application folder structure