Riva CRM Integration - Documentation and Knowledge Base

Learn How to Sync Data with Riva (User Guides, Videos, etc.)

Article ID: 860
Last updated: 21 Feb, 2017

From a user's perspective, how does Riva and all of the synchronization work?

User Guides

Our user guides show how Riva syncs data between

  • a user's CRM account and
  • a user's email client (Outlook, IBM Notes, Gmail, G Suite, or GroupWise), including mobile devices (iPhone, iPad, Android, BlackBerry, etc.).

The user guides contain a mix of videos, screenshots, and explanation notes.

YouTube Video Playlists

You can view YouTube videos organized into play lists:

Riva-Supported Email Clients (See screenshots.)

  • Outlook 2013, 2010, 2007, 2003, and 2011 for Mac
  • Outlook Web Access 2016, 2013, 2010, 2007, and 2003
  • IBM Verse and IBM Notes email clients on Windows, Citrix, Mac, iNotes
  • Gmail and G Suite on all browsers and native email applications for Windows, Mac, Linux, and mobile devices
  • Native Apple Mail, Address Book, and iCal on Mac OS

Riva-Supported Mobile Devices (See screenshots.)

  • Native Apple iOS apps on iPads
  • Native Apple iOS apps on iPhones
  • Native Android apps on phones and tablets 
  • Windows Mobile Phones
  • Windows Surface Tablets
  • BlackBerry devices
  • All mobile devices supported by ActiveSync, Good Technology, BES, or other mobile sync options

Article ID: 860
Last updated: 21 Feb, 2017
Revision: 12
Views: 6728
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